Mentions légales et conditions générales de vente

Legal notices and general conditions of sale

Be a Hero.

HECOSFAIR is a solidarity brand of fine, organic, fairtrade & crueltyfree groceries.

H for Hero, because our customers, our employees, our partners are heroes of life and defend a healthy planet, a sustainable and fair world!

Ecos for Ecology and Economy.

Fair for Fair trade.

The HECOSFAIR SASU simplified joint stock company was registered with the Paris Trade and Companies Register on February 21, 2019.

5 Avenue Ingres

75016 Paris, France

+ 33 7 69 14 43 65

SIREN: 848 493 326

SIRET: 848 493 326 00013

Share capital: 200 euros

Brand No: 4298859

Activity (NAF or APE code): 4791B

EORI: FR848 493 326 00013

Intra-community VAT number: FR73848493326

Terms of Sales

These General Conditions of Sale (GTC) apply to all sales of products, made through, which are an integral part of the contract between the buyer and the seller. The seller reserves the right to modify these conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.


Availability and presentation

Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. In the event that a product is unavailable for a period exceeding 7 working days, you will be immediately notified of the foreseeable delivery times and the order for this product may be canceled on request. The customer can then request a credit for the amount of the product or its refund. The seller agrees to honor the customer's order within the limit of stocks of available products only. Otherwise, the seller informs the customer. This contractual information is presented in detail and in French.


Payment is due immediately upon ordering, including for pre-ordered products. The Customer can pay by payment card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment service provider Payplug and Paypal. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. By providing his banking information during the sale, the customer authorizes the seller to debit his card for the amount relating to the price indicated. The customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or in the event that it is impossible to debit the card, the sale is automatically terminated and the order canceled.


Withdrawal period

In accordance with article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of , where applicable, return costs ”. "The period mentioned in the previous paragraph runs from receipt for the goods or from the acceptance of the offer for the provision of services". The right of withdrawal can be exercised by contacting customer service either by phone or by email. If the right of withdrawal is exercised within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be re-marketed in new condition.



In accordance with the law, the seller assumes two guarantees: of conformity and relating to hidden product defects. The seller reimburses the buyer or exchanges products apparently defective or not corresponding to the order made. The refund request must be made by email.

Prestashop site hosted by 1 & 1.

Photographs under license..

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.