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The right taste for everyone, the natural elegance
HECOSFAIR is a solidarity brand of organic, fairtrade & crueltyfree premium product.
H for Hero, because our customers, our employees, our partners are heroes of life and defend a healthy planet, a sustainable and fair world!
Ecos for Ecology and Economy.
Fair for Fair trade.
The trademark was registered on October 13, 2016 and the simplified joint-stock company HECOSFAIR SASU was registered with the Paris Trade and Companies Register on February 21, 2019.
Contact details and other information
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66 Avenue des Champs-Élysées
75008 Paris, France
contact@hecosfair.com
hello@hecosfair.com
b2b@hecosfair.com
www.hecosfair.com
SIREN: 848493326
SIRET: 84849332600039
Share capital: 200 euros
Brand No: 4298859
Activity (NAF or APE code): 4791B
EORI: FR848493326
Intra-community VAT number: FR73848493326
LUCID : DE4599758594152
Official Organic Agency Record: View our registration
(HECOSFAIR is officially registered with the French Organic Agency (Agence Bio) as a distributor operator.
Certification in progress.)
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HECOSFAIR HOME
I am happy to offer, since 2022, the same range of quality products, organic fairtrade and crueltyfree, for interior and exterior decoration, with HECOSFAIR HOME.
The simplified joint-stock company HECOSFAIR HOME SAS was registered with the Paris Trade and Companies Register on April 19, 2022.
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E-commerce
66 Avenue des Champs Elysées
75008 Paris
contact@hecosfair.com
hello@hecosfair.com
b2b@hecosfair.com
SIREN : 913586020
SIRET : 91358602000012
Capital social : 80 euros
Marque n° : 4298859
Activité (Code NAF ou APE) : 4791B
N° TVA intracommunautaire : FR83913586020
Closed : 21 March 2024
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At HECOSFAIR, we believe that the art of living begins with trust.
Each product we offer you carries a story, expertise, and ethics; it therefore deserves to be surrounded by clarity and transparency.
These general terms and conditions of sale are here to establish a harmonious framework between you and us, so that your shopping experiences are always seamless, fair, and secure. They define your rights, our commitments, as well as the delivery, payment, and confidentiality rules that guarantee the peace of mind of your orders.
Because your trust is our greatest reward, we have drafted these terms and conditions with the same care we take in selecting our products: with rigor, respect, and kindness.
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Terms of Sales
These General Conditions of Sale (GTC) apply to all sales of products, made through www.hecosfair.com, which are an integral part of the contract between the buyer and the seller. The seller reserves the right to modify these conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.
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Consumer Ombudsman & ODR
In accordance with the provisions of the French Consumer Code (Articles L.612-1 et seq.), every consumer has the right to consult a consumer mediator free of charge for the amicable resolution of a dispute.
In the absence of a specific appointment, consumers may use the European online dispute resolution (ODR) platform:
https://consumer-redress.ec.europa.eu
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Availability and presentation
Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. In the event that a product is unavailable for a period exceeding 7 working days, you will be immediately notified of the foreseeable delivery times and the order for this product may be canceled on request. The customer can then request a credit for the amount of the product or its refund. The seller agrees to honor the customer's order within the limit of stocks of available products only. Otherwise, the seller informs the customer. This contractual information is presented in detail and in French.
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Delivery Times
Delivery times are estimated and may vary depending on the carrier chosen and the destination:
- Metropolitan France: 2 to 5 business days,
- European Union: 4 to 8 business days,
- International: 7 to 15 business days.
In the event of a delay attributable to the carrier, HECOSFAIR cannot be held responsible, but we undertake to assist you with any follow-up or claim.
The terms of our shipping services are detailed in our
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Accepted payment methods
Payments can be made by credit card (Visa, Mastercard, American Express), PayPal, or PayPlug. All transactions are secure and encrypted.
Full payment is due upon ordering.
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Payment
Payment is due immediately upon ordering, including for pre-ordered products. The Customer can pay by payment card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment service provider Payplug, Paypal ans Stripe. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. By providing his banking information during the sale, the customer authorizes the seller to debit his card for the amount relating to the price indicated. The customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or in the event that it is impossible to debit the card, the sale is automatically terminated and the order canceled.
Discover our secure payment solutions in the
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Withdrawal period
In accordance with article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of , where applicable, return costs ”. "The period mentioned in the previous paragraph runs from receipt for the goods or from the acceptance of the offer for the provision of services". The right of withdrawal can be exercised by contacting customer service either by phone or by email. If the right of withdrawal is exercised within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be re-marketed in new condition.
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Guarantees
In accordance with the law, the seller assumes two guarantees: of conformity and relating to hidden product defects. The seller reimburses the buyer or exchanges products apparently defective or not corresponding to the order made. The refund request must be made by email.
Your withdrawal rights and our return procedures are explained in our
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Data Protection (GDPR)
The personal information collected on the hecosfair.com website is used exclusively for order processing, customer account management, and sending promotional offers if you have consented.
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, and delete your personal data. You can exercise these rights by contacting us at: contact@hecosfair.com.
HECOSFAIR undertakes never to transfer or sell your data to third parties.
Learn more about how we manage your personal data in our
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Why isn't HECOSFAIR's WHOIS information publicly available?
At HECOSFAIR, we place security and confidentiality at the heart of our commitments.
To prevent spam, hacking, or fraudulent use of our data, we use WHOIS protection that masks certain technical information.
➡️ This in no way affects the transparency of our company:
Our company is officially registered in France.
All our contact information (address, telephone number, emails) is available in the "Our Information" section of this website and on our Google Business profile.
We remain easily reachable for any questions via our customer service.
This measure is simply a cybersecurity tool to protect our business and our customers, while maintaining complete transparency about our identity.
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Webmaster, site design and maintenance by BLAISE Herlyne.
Prestashop site hosted by 1 & 1.
Photographs under license.
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Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are subject to French law.
Any dispute relating to the interpretation or execution of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Paris.