Returns & Withdrawal: Simplicity & Serenity

Returns & Cancellations: Simplicity, Peace of Mind, and Confidence

At HECOSFAIR, each product is carefully selected, but we know that sometimes a purchase may not be right for you.

That's why we offer you the opportunity to reverse your decision with ease and transparency.

*

✦ Right of Cancellation – 14 Days

 Right of Withdrawal Clause

In accordance with the provisions of the Consumer Code, the Customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal, without having to provide any justification or pay penalties.

This right applies only to non-perishable, dry, and unopened products (for example: teas, coffees, chocolates, dry biscuits, dried fruits, condiments, etc.). Products must be returned in their original condition and packaging, suitable for resale.

⚠️ Exceptions:

• Products that have been opened, unsealed, or damaged for hygiene and food safety reasons;

• Fresh, perishable products or those likely to deteriorate rapidly.

In the event of exercising the right of withdrawal, HECOSFAIR will reimburse the Customer for all amounts paid (excluding return costs), within a maximum period of 14 days from the receipt of the returned products.

To do so, simply contact us by email at contact@hecosfair.com or via our online contact form.

Once your request has been validated, a refund of the product price and shipping costs will be issued upon receipt of the returned item. 

*

✦ Legal guarantee of conformity and hidden defects

If, despite our strictest efforts, a product arrives damaged, non-compliant, or affected by a hidden defect, you benefit from the legal guarantee of conformity and the guarantee against hidden defects provided for by the French Consumer Code.

In this case, we undertake to proceed, at your choice:

• exchange the product,

• or provide a full refund.

*

✦ Return conditions

• Items must be returned in their original condition and packaging.

• Return shipping costs are the customer's responsibility (except in the case of defective products or preparation errors).

• Refunds are issued within a maximum of 14 days after receipt of the returned product.

Return address:

HECOSFAIR – Returns Department

Herlyne Blaise

44 rue de Brimontel

51100 Reims

France

*

✦ Customer service at your service

We know that trust is at the heart of any relationship.

So, if you have any questions, our team is available to assist you with kindness and efficiency.

📩 hello@hecosfair.com

*

✨ At HECOSFAIR, every transaction deserves the same care as our gourmet selections.

Your peace of mind is our priority.