Withdrawal period and return
In accordance with article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of , where applicable, return costs ”. "The period mentioned in the previous paragraph runs from receipt for the goods or from the acceptance of the offer for the provision of services". The right of withdrawal can be exercised by contacting customer service either by phone or by email. If the right of withdrawal is exercised within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be re-marketed in new condition.
Guarantees
In accordance with the law, the seller assumes two guarantees: of conformity and relating to hidden product defects. The seller reimburses the buyer or exchanges products apparently defective or not corresponding to the order made. The refund request must be made by email.
For any exchange, the products must be sent (shipping costs borne by the customer) to
HECOSFAIR SASU
5 avenue Ingres
75016 Paris
France